Refund policy

Returns and cancellations

Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online order and return the goods within 7 days of delivery, for any reason, without penalty. The purchase price will be refunded within 30 days of cancellation. You are responsible for the cost of returning the goods.

To qualify, the piece must be unused, in its original condition, and sealed in its original packaging.

Damaged, defective or incorrect items

Please inspect your order on arrival. If a piece arrives damaged, you have the right to refuse delivery, note the damage on the delivery waybill and the courier will return it to us. Contact us the same day on 082 702 4677 (call or WhatsApp) or at hello@hmthome.co.za.

If you discover damage, a defect or an incorrect item after accepting delivery, contact us within 7 days with photographs. We will repair, replace or refund the item at no cost to you, in line with section 56 of the Consumer Protection Act.

Items we cannot accept back

Custom or made-to-order pieces and items marked clearance or final sale, cannot be returned unless they are damaged or defective.

How to start a return

Email hello@hmthome.co.za with your order number and the reason for the return. We will confirm the return address and arrangements before you send anything back, items returned without prior arrangement cannot be accepted. The cost of returning the goods to us is for your own account. The only exception is where a piece arrived damaged, defective or incorrect, in which case we carry the return cost.

Refunds

Once we have received and inspected the returned piece, we will let you know whether the refund is approved. Approved refunds are processed to the original payment method within 10 working days. Your bank may take a few days more to reflect it.